Community Forums

Discuss, share and get help from our community of friendly WHMCS users

Close
Login to Your Account
Results 1 to 2 of 2
  1. #1
    Join Date
    Feb 2017
    Posts
    1

    Default Issues with installation permissions/MYSQL

    hello we are trying to install whmcs and are running into a few difficulties:

    System Requirements Check Faild:

    The permissions for the configuration.php file, attachments, downloads & Templates Compile Directory folders are failing their checks.
    We have edited the permissions several times on the centos7 server to no avail. all the way up to 777 permissions but still failing the check.

    Also if we skip this check (by replacing the step=2 to a 3) it also has database connection issues. we have even tried with the root user to the mysql database which still errors and downloads a configuration.php file to the local computer (which contains the error saying - Oops! There's a problem could not connect to the database)

    We have all the recommended requirements and I have triple checked they are up and running and working on the server.

    your help in this matter would be greatly appreciated.

    Regards,

    Sean

  2. #2
    Join Date
    Jun 2009
    Location
    Sheffield, UK
    Posts
    8,638

    Default Re: Issues with installation permissions/MYSQL

    Hi,
    Please open a support ticket with server access credentials so we can check the server configuration for you: https://www.whmcs.com/support/
    WHMCompleteSolution
    The Complete Client Management, Billing & Support System
    www.whmcs.com

Similar Threads

  1. Replies: 0
    Last Post: 01-24-17, 07:00 AM
  2. Installation Failed (MySQL server has gone away)
    By Defalt' in forum Using WHMCS
    Replies: 1
    Last Post: 02-10-16, 03:56 PM
  3. Installation issues
    By maknet in forum Using WHMCS
    Replies: 3
    Last Post: 07-23-09, 08:37 PM
  4. Installation MySQL Error (Could not connect to database)
    By l0gic in forum Pre-Sales Questions
    Replies: 39
    Last Post: 02-22-09, 01:18 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •