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  1. #1
    Join Date
    Jul 2016
    Posts
    10

    Default 7.1 Dashboard pending order count is inaccurate

    Dashboard pending orders show as 1 in the new green box in the dashboard when there are no actual pending orders. It shows correctly as 0 at the top of the page but not the green box. Does anyone know how I might be able to fix this? Thanks!

  2. #2
    Join Date
    Jun 2009
    Location
    Sheffield, UK
    Posts
    8,638

    Default Re: 7.1 Dashboard pending order count is inaccurate

    Hi,
    Please click the arrow icon in the top-right corner of the widget to refresh the cache.

    More info: http://help.whmcs.com/m/troubleshoot...hboard-widgets
    WHMCompleteSolution
    The Complete Client Management, Billing & Support System
    www.whmcs.com

  3. #3
    Join Date
    Jul 2016
    Posts
    10

    Default Re: 7.1 Dashboard pending order count is inaccurate

    There is no refresh button for the green pending orders widget. I've refreshed the page and cleared the cache many times to no avail. This is happening to other users as well after upgrade to 7.1. This is definitely a bug and not just a matter of waiting for the cache to refresh.

  4. #4
    Join Date
    Jul 2010
    Posts
    127

    Default Re: 7.1 Dashboard pending order count is inaccurate

    For me it broke the counts too as it shows 0 active clients/domains/services:
    http://puu.sh/t0ZZI/93619cd9bb.png

  5. #5
    Join Date
    Feb 2017
    Posts
    2

    Default Re: 7.1 Dashboard pending order count is inaccurate

    Quote Originally Posted by keyboardmls View Post
    Dashboard pending orders show as 1 in the new green box in the dashboard when there are no actual pending orders. It shows correctly as 0 at the top of the page but not the green box. Does anyone know how I might be able to fix this? Thanks!
    Interesting FYI: Our list of pending orders shows 3 when that green box shows 4.

  6. #6
    Join Date
    Feb 2013
    Location
    UK
    Posts
    7,183

    Default Re: 7.1 Dashboard pending order count is inaccurate

    it's possible it may be fixed by the hotfix below...

    https://forum.whmcs.com/showthread.p...as-zero-counts

  7. #7
    Join Date
    May 2009
    Posts
    4

    Default Re: 7.1 Dashboard pending order count is inaccurate

    This bug still found in 7.1.2

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