Hello All,
Running 7.10.2 / PHP 7.3
I have a user that when they go to open a ticket says it cant find their email address ( and they have in the past opened tickets ).
I then search the email address in clients and it doesn't find it.
I look at the client, and the email address is there as a contact.
Client account is active, so it's not that.
I then click save, made no difference.
I deleted the user, added the user back in, same result and user can't open a ticket.
Tickets are opened via email and other tickets are being opened, just not for this user.
Any ideas?
Thanks