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yaykeny

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yaykeny last won the day on July 14 2017

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  1. Damn ! I have performed a multitude of tests on your WHMCS installation and I can not find any reason for this to be occurring. To be sure that this is not occurring due to an infected WHMCS file, our recommendation would be to delete all files on your WHMCS hosting account except for the WHMCS configuration.php file (including the files in other directories as well) in case the hackers have left any malicious files behind to be able to return later. This will allow you to begin with a "clean slate" by uploading a fresh set of WHMCS files, while using your existing database.
  2. Haha, good shout! Seems possible. Am just going through the log files to see if I can find out whats happening.
  3. Yea i have checked through it and that Welcome email doesn't appear to show up as being sent or saved, All the other usual reminder and paid emails are going out fine but that one isn't.
  4. Yea the email template that was mailed out to the client had those characters and fake email address injected. I have had a reply from support, they say this : Thank you for contacting WHMCS support! I've been able to reproduce this on your installation but I see nothing obvious in the admin area that would explain why this is occurring. It is likely that this is not an error from WHMCS itself, but rather a customisation that is installed. The first thing to try is temporarily removing any customisations that may be interfering with the normal operation of WHMCS such as addons and action hooks I'll go and see what I can find but I haven't added anything lately - all very odd!
  5. It was a real client I added. The client details are correct when I list them in the client section (let's say these are something like Mr Bill Smith). The email that was sent out to my client had the name and login detail fields on the new client email template changed to those of the screen shot I attached. Those characters and the domain used for the email address are commonly used by spam signups to whmcs
  6. Thst is not the name or password, that is a fake name and login generated just for the email template thst was sent out. Read through my post again.
  7. Hi, I had major issues with spam signups earlier in the year which I have halted. Tonight I manually added a new client and just checked the welcome email was sent out - this is what was sent https://prnt.sc/kzigqi A bit embarrassing ! Apologies if there is a thread RE this but I could not find it. Does anyone know how to solve the problem? Thanks
  8. Hi Flywheel, Same issue RE the fake accounts (now resolved by using various techniques). Do you have access to phpmyadmin - if you do you, you can delete blocks of clients quite quickly. Kenny
  9. I have added qq.com to banned email list and blocked the subnet range and so far so good ! Kenny
  10. What a nightmare. https://prnt.sc/j8dcon Went and stopped users just being able to register but then actual orders started to appear. I enabled all the security features but nothing worked so had to go into maint mode. As soon as you turn it off, the orders flood in again so I have had to hide/retire the products for now, it's like being under attack! I then enabled and signed up for maxmind which doesn't seem to stop the clients appearing and flags the order as spam but still not what I had hoped it would do. The ability to block delete clients would be handy as currently I am having to use phpmyadmin to go in and delete the fake accounts. Hopefully a proper fix comes along soon! Kenny
  11. No, I have enabled all the security features and nothing works. I have had to hide and retire my products for now. I have also enabled maxmind but this only stops the accounts being setup on WHM and flags them as spam, it doesn't stop the client being created which is a pain to keep having to remove.
  12. Guys I have been reading up on this and have activated all sorts of extra security, including disabling users just registering.
  13. Hi, I have seen for the 1st time a massive registration of fake accounts. Screen shot here https://prnt.sc/j8dcon a few hundred anyway ! I am deleting these but is there anything I should be aware of or be looking out for? Cheers Kenny
  14. The user and pass will have been supplied by your hosts, is it with them than you have submitted a ticket? My issue was with clients not being able to login to their own client areas not the master /admin login
  15. Sorry, I should have updated this. The issue was being caused by an upgrade to WHMCS but I did not update a template I was using from whmcsthemes. When I updated the front end, everything was sorted : )
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