TiVaHost

We just replied to your recent ticket, which is only the second ticket you have opened regarding this issue. As part of your first ticket we identified an issue, corrected it, and released an updated version of the module. Last night we experienced some network issues that could have prevented the module from reaching the licensing server. These network issues were beyond on control, and lasted for approximately 2.5 - 3 hours, after which things returned to normal. We are always willing to work with our customers to diagnose and correct any issues that are found. It wouldn't make much business sense for us to be selling modules that contain bugs, and be unwilling to fix them. Prior to release we run the modules on our own server for several weeks, and also have some beta testers that also test and provide feedback on the modules, in exchange for getting to use the module for free for one year. Since the beta testers also use the modules themselves they are generally pretty good at providing feedback and identifying issues. We have not had any significant issues with this module. However, that being said, this module is being updated anyways, as we have made a few changes to it recently, and part of those changes is a more streamlined way of doing license checks. I'm confident that these changes will resolve any licensing errors you may experience. When we release a module update we contact all of the customers that we have using that module to let them know. The updated version has been in testing for a few weeks now, and the current plan was to have is ready for release by the end of this week. However, since there haven't been any major problems with this release I'll see if we can push that up to later today or tomorrow.

Online security is serious business. Every year millions of people have their personal information leaked online. Sometimes breaches occur because of poor security measures in place on the websites people register on, and other times breaches occur because hackers target a specific company. Even the largest companies and websites, where we expect our data is safe, are not safe from data breaches. MySpace, LinkedIn, Adobe, Dropbox, Tumblr, Sony, Snapchat, Yahoo, and hundreds of other websites have all been breached. Even website like Domino's Pizza and Acne.org, unlikely hacking targets, have had data breaches occur. The fact is that data breaches are something we all need to be concerned about, and many people have already had their data breached and leaked online without their knowledge. One of the biggest concerns with data breaches is that many people reuse the same password for many different online services. Some estimates put the number of users that reuse passwords at 50%-55%. As hosting and online service providers we all play an important role in protecting the security of our customers by keeping their data safe, and preventing unauthorized access to the data on our servers. However since over 50% of people reuse the same password there's a very good chance that some of your customers are using passwords with you that have already been leaked online as part of a data breach from another website. No matter how much security you put in place, if an attacker has the user's password, there's nothing you can do to stop them from accessing the user's account on your servers without authorization. Our TH Data Breach Notifications for WHMCS module adds an additional layer of protection for your users by comparing their e-mail address with over 3 billion breached accounts. If your customer's e-mail address was found in a breach the customer is notified through your Client Area and/or an e-mail notification about the breach, including information about the type of data that was included in the breach. So your customers will know what website the information was breached from (Adobe, LinkedIn, etc), as well as what kinds of information were included in the breach (e-mail addresses, passwords, phone numbers, etc). By notifying your customers of data breaches you give them the opportunity to change their passwords on your website, and others, if they reuse the same password for multiple sites. This can help keep their account, and data on your sever, secure. TH Data Breach Notifications for WHMCS also contains personalized recommendations for your customers if they have been found in an online data breach. The module looks at the type of information contained in the breaches, like e-mail addresses, phone numbers, passwords, etc, and provides some advice and tips on how the user can best protect themselves, and if there are any actions they should take. Since most people do not know when their data has been breached online providing this information to them in a meaningful way, like through our TH Data Breach Notifications for WHMCS module, could help improve your customer relationships. We use this module on our own site, for our own customers, and our experience so far has been that customers appreciate being informed when their data has been leaked online. Most of them had no idea their data was included in a breach. The module also re-checks each account on a regular basis, so it can detect and notify your customers of any new breaches they are found in as well. Let's work together to make the internet a safer place, and keep our customers informed about their online safety. Search Over 3 BILLION Breached Accounts This module searches breaches from over 200 websites and more than 3,853,560,010 breached accounts. The matching is all done via an API using your customer's e-mail address. This module will simply supply the e-mail address of each of your customers to the API over a secure connection, and if the e-mail address has been found in any data breaches the API will return the breach information for the customer to view and take corrective action. Client Area Notifications When Client Area Notifications have been enabled customers will be notified of new breaches when they log in to your Client Area. Notifications are shown on the Client Area homepage, as well as in the "Notifications" area. Both contain a link to the full breach report. E-mail Notifications Customers can be notified of new breaches by e-mail when the E-mail Notification option is enabled. The e-mail report uses your standard e-mail header and footer, and can be customized through the E-mail Templates page in WHMCS. E-mail reports sent through this module are also logged under the "Emails" tab of the user's profile, as well as in the E-mail message Log, like all e-mails sent via WHMCS. E-mail reports alert the customer that they have been found in a breach, and provide a summary of the breach. A link is provided in the e-mail that takes the customer to the full breach report in your Client Area. Personalized Recommendations This module provides personalized recommendations to each customer. Based on the breaches that a customer has been found in, and the types of data contained in those breaches, the recommendations page will contain some tips and information about actions the customer can take to protect themselves. Easily Translatable All of the customer-facing text can be configured to suit your needs. The Client Area pages can be configured by modifying the template file included with this module, and the text shown in the e-mail notifications can be configured through the WHMCS "Email Templates" page. Screenshots/Pricing/Purchase For screenshots, information on pricing, or to purchase this module, please visit https://www.tivahost.com/software/whmcs/th-data-breach-notifications.php

As a business you send many important e-mails to your customers. Invoices, renewal notices, and important announcements are just a few of the many things you may communicate to your customers via e-mail. Wouldn't it be great if you could tell if your customers have read the e-mails you have sent? Now you can! TH E-mail Status allows you to track the e-mails you send, and see which ones have been opened. Once this module is activated a Tracking ID and invisible tracking pixel will be added to the footer of all e-mails sent by WHMCS to your customers, and you can see which messages have been read from the WHMCS Administration Area. E-mail Tracking This module allows you to see which e-mails have been opened from the "Emails" tab on the "Client Profile" page in WHMCS. You can also see the date the e-mail was opened, and the IP address that was logged when the message was viewed. Statistics Easily get a quick overview of how many e-mails you are sending, and how many of them are being opened, from the TH E-mail Status summary page. Screenshots/Pricing/Purchase For screenshots, information on pricing, or to purchase this module, please visit https://www.tivahost.com/software/whmcs/th-email-status.php

Being able to respond to important events in your business is key to providing great customer service. When a potential client reaches out to you for information, being able to respond quickly can make or break the deal. Responding to messages from your existing clients can keep them happy, and can avoid frustrated rants in online forums. WHMCS is great for automating many processes, and taking care of the day-to-day tasks required for the operation of your business. However, an important aspect that is missing from WHMCS is efficient and timely notifications. TH Browser Notifications solves this problem using a custom notification system that alerts you to important events, allowing you to respond and take action immediately. Unlike many traditional browser notification scripts, TH Browser Notifications can display an alert on your screen, even if you are in another browser tab/window, or even another using another application! Never again will you miss important events! TH Browser Notifications does not require the installation of any software on your computer, or any additional browser plugins. Once you activate the module in WHMCS, and configure the settings, you're ready to go! Pop-Up Notifications One of the best features of this module is the ability to receive pop-up notifications using the Notifications API of modern browsers. With most browser pop-up notifications you need to actually be on the page to receive the pop-up messages. This makes them easy to miss if you are browsing in a different tab or window, or using a different application. With the TH Browser Notifications module it's much easier. By using the Notifications API we are able to show pop-up alerts outside of the browser window. So you can receive pop-up notifications while browsing the internet in another tab, or even while you are working in a different application, as long as you have your browser open and real-time updates enabled in the module settings. Title Notifications If 'Title Notifications' are enabled the browser title bar will be updated with information to alert you to new events. Quickly see the information you want to see, even when you are browsing in a different tab. Audio Notifications Enabling 'Audio Notifications' will cause a notification sound to play when a new event occurs. Audio notifications are a great way to get your attention, especially if you may not always be in front of your computer. Real-Time Updates The standard version of WHMCS requires you to reload the page to check for things like new tickets, and pending orders. Refreshing pages can now be a thing of the past! This module can run in the background, notifying you immediately upon a new ticket, overdue invoice, or pending order, all without needing to refresh the page. Easily Translatable All of the text shown in this module is contained in an easily-configurable language file. The module uses the same naming scheme for language files that is used by WHMCS, and the module language is automatically selected based on the language you use in WHMCS. Fully Configurable All setting in this module can be set on an individual user basis, allowing each administrator to set the options that work best for them. The types of notifications you wish to receive, and the events you wish to receive notifications for, can all be configured easily. Screenshots/Pricing/Purchase For screenshots, information on pricing, or to purchase this module, please visit http://www.tivahost.com/software/whmcs/th-browser-notifications.php