jakesmalley

I guess I didn't understand the changelog, but what you've mentioned is helpful. In some template file there's a foreach ($something as $somethingelse), which I thought meant $string could be an array as well. We have a lifetime license and updating isn't my call, unfortunately. But, your suggestion at the end, I can work with that. I didn't think about creating my own function to deal with it. Thank you for the help.

Thanks for the response. My issue is that despite there being multiple tags created, only a single tag is shown on the sidebar, as attached. It's possible that in sidebar.tpl, $tagcloud is a single value, not an array. I'm not that familiar with php, but I stuck $tagcloud in a foreach loop and it still only spit out the 'frontoffice' tag, not the rest of the tags. I'm really looking for developer documentation on the tag cloud function, but I can't find it there or in the forums or through Google / Bing / Yahoo / Yandex searches. Because of the name, I expect it to display a cloud of words, not just a single word, and I am not seeing that behavior.

WHMCS v7.4.2 I'm trying to get the tag cloud to show all tags when in the ticket list / admin area. It only shows one tag and it's huge. I cannot find any documentation on how to work with this, looked through newer version changelogs to see if something was addressed. I've tried removing all unnecessary elements such as advanced search and the support center link list from the admin sidebar. This is the code in sidebar.tpl {if $inticketlist} <span class="header"><img src="images/icons/tickets.png" alt="Tag Cloud" width="16" height="16" class="absmiddle" /> {$_ADMINLANG.support.tagcloud}</span> <div class="tagcloud"> {$tagcloud} </div> {/if} If someone can point me into the right direction, that would be appreciated. My only concern is displaying all of the tags in the sidebar so I don't have to create menu links each time one is created.

I upgraded WHMCS from 6.x to 7.1.1 yesterday. This morning when the cron job ran, it generated invoices for one-time charges that have already been paid, placed late fees on those and charged customer credit cards regardless of whether their auto credit card payment setting was on or off. While the erroneous invoices only affect 1/10th of our customers and the actual successful charges were half of those, it's been a nightmare. I'm posting here as I don't know where to go with this and hoping for some community insight from somebody who may have dealt with this. I'm still trying to compile information to figure differences between accounts affected and non-affected accounts, but people being charged with their automatic cc payments off, I know is a serious bug. I'll be opening a ticket soon, but any insight would be appreciated.

I didn't know that option existed. So, yes, I'll look into that. Thank you!

We have a lifetime license (I believe that's what it's called) for WHMCS. I need to migrate this to a different server. Because of a number of different issues & complications, it may be easier to purchase a separate license to see if I can get it working on the new server. Can I purchase a license to see if I can get WHMCS working, then cancel that & re-issue the license for our lifetime account on the same server? I can clarify further if this doesn't make sense. Actually, to be clear, I want to use two accounts & two different licenses at different times on the same WHMCS instance.

When an order is changed or added to, it seems WHMCS creates a new order, but leaves the old, empty order (or partially-empty order) reference in the database still. Can we delete that? Or rather, shouldn't WHMCS be deleting replaced orders? I make things to help WHMCS do what we need it to and can work around it now that I know they're in the database, but want to know if we can delete these references or potentially this is something WHMCS should have been doing but was missed. Thanks.

We have customers that pay for different durations of service, and I'm trying to import existing customers into WHMCS from a different billing system. Say a customer pays yearly and I make their registration date April 25, 2015 and their next due date April 25, 2016. Do I need to input the payment the customer made for this year's worth of service to avoid WHMCS charging for it? Or, will WHMCS automatically assume that an account is zeroed out and only generate an invoice for the next year's service when April rolls around? Hopefully this makes sense. Thanks.