Hi all,
We are trying to setup email piping for support tickets, in order of tickets can be created and replied from the customers email.
So we created an email account for a support department, and it imports the incoming emails to new tickets. Great!
But when the admin replies to the ticket, the email sent to customer goes with sender email address that was set in General Settings > Mail tab. It's not the support department email! So, when the customer replies to the ticket email it will reply to main site admin email and not support department one, therefore ticket is not updated... What are we missing here in the configuration?
Thanks in advance!