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Johanis

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  1. Yeah I have a feeling that support will say that too. Ill consider a db rollback. Wish there was another way..
  2. Thanks for the reply.. I just knew their would be a trivial fix to this but maybe not. Ultimately I had issues with stripe after a missed template change that had gone unnoticed after whmcs updated a while back. If I find a fix to this dashboard issue I will post it here but so far no joy.
  3. Hey All, I needed to test my stripe payment gateway so I put it in test mode and put in the test api keys and I ran a bunch of transactions. Once I saw the payments were coming through and everything was good I first canceled the orders and then I deleted them. Well on the dashboard it still shows the fake income from those transactions as income for the day/month and it throws off the balance. Ive already canceled and deleted those transactions which i thought would correct the dashboard income info too. Anyone know how I can fix that?
  4. So as it turned out the support agent at whmcs had fixed it the first time and i just needed to clear my cache. That said the initial diagnosis stands. The problem was a file called "adminlangupdate.php" in the lang folder inside the "admin" directory. As far as the permission issue with the configuration.php file, there is a directive with said file and its permissions. ( https://docs.whmcs.com/Further_Security_Steps#Secure_the_.60configuration.php.60_File ). Not sure if thats a new thing or not .. I was several iterations behind so maybe that came with a previous whmcs update. So mystery solved. As far as the disable hooks line in configuration.php. The support agent told me he added it as part of the debugging. I asked him how he found the offending file with no errors and he told me disabled hooks, uploaded a fresh set of files, checked on common files, admin lang files and was able to run down the offending file. Thanks for all your help, its much appreciated! Thanks for that. I was wondering how that was used. I used the reseller link to access support and they took care of me. You were right .. I didnt get a zip 🙂 Thanks for the link.
  5. Thanks for the link, I had actually tried the E_NOTICE and E_ALL entrys in the config file but no joy. Also the cpanel is where i went first trying to find errors when i couldnt get whmcs to trigger it with the config file but nothing there either. Last night i tried to use the SSH method you proposed and there was just too many files. Many files in the module folders.. Anyway, i got frustrated and i ended up putting in a ticket with WHMCS. Guess what.. Whmcs support was lightning fast in response and said it was a php file in the lang folder in the admin directory so you were right about it being a php file. They said they renamed it for me but when i logged in my admin area was still blank. I think the problem gives a false impression because the login screen actually "shows" and it looks like all is working but its not unitil you login that it goes blank. Im waiting for a response now.. Im still trying to figure out what the deal was with the permissions tho. On a side note when i looked at the configuration file after whmcs looked at it there was a line commented out. //$disable_hook_loading = true; Not sure how he figured out it was the php file in the lang directory but i wonder if this hook loading line was used? I will let you know what else i find out.
  6. Yeah im not sure whats up. I followed your direction and set the database value to "on" but no joy.. I tried looking in the cpanel metrics -> errors but it said "No recent web server errors exist for your domain:". Maybe its a php file like you said. Im gonna see if i can try via SSH like you said and see what i can find.
  7. Im sorry.. I mixed up the two. I meant softaculous. In terms of using softaculous to install and duplicate the database .. i havent tried that. From what i cant tell softaculous doesnt provide un upgrade route for installations that were not made with softaculous. Thanks for the tidbit about "tblupdatelog". I didnt know about that. A2 has not been helpful.. Im not sure why they cant just provide the full zip. In general i dont think they have ever helped with any whmcs issues that resulted with a fix to the issue. They end up simply referring me to the folks at whmcs. Ive had a pretty good time at a2 but there are some annoyances like this that stand out. I just cant think of any reason not to make the full zip available. Thanks for chiming in: @ Install via Softaculous to a separate folder simply to grab the installation files. ( Thats brilliant! ) I think im gonna try that! In terms of the left over php files, my install is pretty vanilla. Except for a menu manager and some gateways. Btw, even enabling errors to the configuration files does not result in showing errors. Im scratching my head at that. If there is no error then why the blank page? Im not sure if thats a result of some permission problem. The permission issue happens only after upgrading. If i revert back to 7.4 via a backup there is no permission issue. If getting the install files from Softaculous doesn't work ill see if i can find the php file thats causing this via SSH like you said.
  8. Indeed, im not sure what is going on.. The client area works fine. I have a custom six theme and i use a menu manager but outside of that i cant think of anything that would stand out. Maybe some gateways i added. The permissions issue was caused by the update for sure. I restored from a backup and went back to my previous whmcs 7.4 installation and the permissions issue isnt there. I then re-ran through the update via the auto updater and its back to a blank page for the admin area and the permissions issue returned. When i had restored from a backup i should have checked to see what the permissions were for the configuration file but i failed to do so. If revert back again i will check that first. Im not sure what else can cause this issue after update. Im running php7.0 if that makes a difference. Maybe i should go through the minimum requirements with a fine tooth comb. I thought everything was up to par but thats the only other thing i can think of. Im grasping at air to be honest .. like you said it tough to know whats going on without errors. Is there some sort of update log? Maybe something that gives detail about the update. From my end the update finishes without issue and i dont see a problem until i try to log in. Advanced Menu Manager( this is the menu manager i use) https://marketplace.whmcs.com/product/582
  9. I think when i used the whmcs auto updater it got me up to 7.10.1. I upgraded from 7.4 i think it was so im not sure if i was too many versions behind or what. In terms of the incremental installer.. I will reach out to a2 again but via chat a rep told me they dont provide zip files and that i would have to make do with the scriptalicious installer. The file permission on configuration.php is 444. Ive always edited files "on the server" with notepad++. Im not sure why im suddenly prompted with 553 Permission denied error when trying to save changes. I imagine its related to the problem but as i mention i was able to edit the file via the cpanel file manager but im still not getting errors just blank admin page.
  10. Thanks for the reply. I have a reseller account with a2 webshosting and whmcs came along with it. Unfortunately a2 doesnt provide the whmcs installer in zip format. They said i can only install via the scriptalicious installer. With my previous webhost (hostgator) i was able to have my web license show at whmcs.com and i was able to download the full zip direct from whmcs. Evidently this is a privilege only for hostgator users. Is there anywhere else i can get the latest whmcs.zip? or what do you suggest? Is the scriptalicious installer similar to the built in auto updater that whmcs uses? It doesnt appear you can upgrade a previous install that was not deployed with scriptalicious using that installer.
  11. So I upgraded whmcs to the latest 7.10.1 via the automatic upgrader and it seemed to update fine but when i tried to log into the admin area i was greeted with a blank page. https://help.whmcs.com/m/95765/l/1233177-troubleshooting-a-blank-page-oops-error-message Following the advice of the page above.. I fired up a text editor(notepad++) and tried to edit the configuration file so i could enable debugging via the $display_errors = true; but trying to "save" the file resulted in a 553 Can't open that file: Permission denied error. I then logged into cpanel and edited the configuration file via the file manager and i was able to edit the configuration file but with or without $display_errors = true; i get a blank admin page. Anyone have an idea on whats going on?
  12. Is this plugin dead? Is there any support... What can we do to ge this working with the latest whmcs 5.3x? I havent upgraded to the latest version of whmcs and one reason is this!! Cmon OP, throw us a bone..
  13. I was just about to upgrade too.. thanks for the heads up!
  14. Support is outstanding! .. He donated it to the community the community should donate back! I have a rather stupid question so im gonna take it to the support area.. but just wanted to give this module and jclarke the +vote it deserves. Johanis
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