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edented

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  1. Solved - When my security cert went through I had not added the https url in the whmcs system setup panel.
  2. Hi- I have a situation of customers being locked out of the client area. The login fails, and when they use the 'request a password reset' link, it simply refreshes their window, and doesn't send the email. Also, the security question isn't displayed. When i log in to the admin area and manually reset their password (on the profile tab), that doesn't work either. (I can log in to their client area as admin, but if i log out of admin and then try to log in as client, login fails). I have used the admin client summary page area to send the 'password reset confirmation' and password reset validation' emails, which do go through, complete with a freshly generated password, but that doesn't seem to work either. Ack! Any ideas? Thanks
  3. edit (post 15 minute edit limit) I should've had some coffee and read a little further- This is handled in the Setup->Email Templates, under Support Messages. Add your email to the 'Copy' field. You can also insert the tag to include the actual message.
  4. I have the same question. Did you figure it out? I saw that i can create an escalation cron job, but that isn't really the right solution. The cron job runs however often just to let you know that there is an open ticket, but doesn't have any information about the ticket. Anyone?
  5. I'm part way there. I've just started getting set up and have managed to get a user cpanel account setup from whmcs. First, make sure your server is connected to whmcs (Setup->server). There should be a whm button that connects to your control panel. Then under the hosting product->module tab, check Automatically setup the product as soon as an order is placed. I had to make the invoice be $0.00 so that whmcs figured that it was paid and created the account.. It doesn't seem matter if the order is pending or active. I have another order that has a balance remaining, but making it active doesn't create the account. I hope this helps someone, and that those who already know can help land it fully.
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